newpok Privacy Policy
Your personal information is completely safe with us. In this policy we explain how your information is collected, used, and kept secure.
Introduction and Purpose
newpok ("we", "us", or "platform") provides a safe and enjoyable online gaming service for players in Bangladesh. This privacy policy ("policy") explains what personal information we collect when you use newpok's website, application, or related services ("services"), how that information is used, and what steps we take to protect it.
Please read this policy carefully. By continuing to use the services you agree to the terms of this privacy policy. If you disagree with any part of this policy, please stop using our services.
Our services are intended solely for individuals aged 21 or older. We do not knowingly collect personal information from minors.
What Information We Collect
Information You Provide Directly
When you create an account on newpok, log in, or contact us, we may collect the following information:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or passport details (for identity verification)
- Address and postal code
- Payment information (bKash, Nagad, Rocket, Upay number or bank account)
Information Collected Automatically
The following information may be collected automatically while you use our platform:
- IP address and geographical location
- Device type, operating system, and browser information
- Login and logout times and dates
- Game play history and transaction records
- Data collected through cookies and similar tracking technologies
- Referral source and page visit history
Identity Verification Information
For legal compliance and fraud prevention purposes, we may collect the following information as part of the KYC (Know Your Customer) process:
- Photo or scanned copy of a government-issued ID
- Selfie or live photo
- Proof of address document
- Information about source of funds (where required)
Communication Information
If you contact our customer service team via live chat or email, we may record the details of that conversation. This helps us provide follow-up support and improve the quality of our services.
How Your Information Is Used
newpok uses your personal information for the following purposes:
Account Management
Your information is used to create, verify, manage, and secure your account. This includes login verification, password recovery, and account security monitoring.
Transaction Processing
Payment information is used to process deposit and withdrawal requests and to maintain a record of transactions.
Customer Support
Your information is used to resolve your questions and issues and to provide relevant assistance.
Fraud Prevention
Information is analyzed to detect suspicious activity, prevent account fraud, and ensure the security of the platform.
Service Improvement
Information is used to analyze user experience and improve the quality of the platform, game selection, and overall service.
Legal Compliance
Necessary information is retained to comply with applicable laws and regulations and to ensure responsible gaming.
Cookies and Tracking Technologies
newpok uses cookies and similar tracking technologies. Cookies are small data files stored on your device. They help ensure the functionality of our services and improve your experience.
Essential Cookies
Essential for the core functionality of the platform. Ensures login sessions and security.
Analytics Cookies
Analyzes user behavior to help improve the quality of the service.
Preference Cookies
Used to remember your language, theme, and other preferences.
You can control or disable cookies through your browser settings. However, disabling cookies may cause some features of the platform to not work properly.
Sharing Information with Third Parties
newpok does not sell or rent your personal information. However, in the following limited circumstances we may share information with specific third parties:
- Payment processors: Information required to process bKash, Nagad, Rocket, Upay, and bank transfer transactions is shared with payment gateways.
- Game providers: Required session information may be shared with game providers such as Pragmatic Play, Spribe, JILI, and PG Soft.
- Technology partners: Essential information is shared with software and infrastructure providers for platform operations.
- Legal authorities: Required information may be provided to relevant authorities in the case of a court order, legal obligation, or investigation.
- Business transfers: In the event of a merger or acquisition, information may be transferred; however, you will be notified in advance.
All third-party partners are contractually required to comply with our privacy standards. They may only use information for the specified purpose.
Data Security Measures
newpok uses advanced technical and administrative measures to protect your information. Our security infrastructure operates at the following levels:
SSL Encryption
All data transmissions are secured through SSL/TLS encryption, which protects your information from unauthorized external access.
Secure Data Storage
Information stored on servers is kept in encrypted format. Sensitive information such as payment details is protected in a separate secure layer.
Access Controls
Only authorized staff may view user information on a need-to-know basis. All access is logged and monitored.
Two-Factor Authentication
Two-factor authentication (2FA) is available for you to enable for added security on your account.
Important: No method of transmitting information over the internet or electronic storage is 100% secure. We strive to ensure the highest level of protection, but an absolute guarantee of security cannot be given. Keep your password secure and do not share it with anyone.
Data Retention Period
We retain your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by legal obligations. In general:
- Active account information: Full information is retained for as long as the account remains active.
- Closed account information: Transaction and identity verification information is retained for a defined period even after an account is closed.
- Transaction records: Financial transaction history is retained for an extended period.
- Communication records: Customer service conversations are retained for a specified period.
Your Rights and Choices
You have the following rights regarding your personal information:
Right to Access
You have the right to know what information we hold about you.
Right to Correction
You have the right to request correction of inaccurate or outdated information.
Right to Deletion
In certain circumstances you have the right to request that your information be deleted.
Right to Object
You have the right to object to your information being used for certain purposes.
Data Portability
In certain circumstances you have the right to receive your information in a structured format.
Right to Restrict Processing
In certain circumstances you have the right to request that processing of your information be restricted.
To exercise these rights, contact us at: [email protected] — we will respond to your request within 30 days. Due to legal obligations, deletion or restriction of information may not be possible in some cases.
Protection of Minors
newpok's services are for individuals aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21.
We verify age at the time of registration. If we become aware that a minor has used our platform, that account and the associated information will be deleted immediately.
If a parent or guardian suspects their child has used our platform, please contact us at [email protected].
Changes to the Policy
newpok reserves the right to change this privacy policy at any time. Changes will be published on this page and the "Last Updated" date will be revised.
For significant changes, we may send a notification to your registered email address. Continued use of the platform after a change is made will be considered acceptance of the revised policy.
We recommend that you check this page regularly to stay informed about the latest policy.
Contact Us
If you have any questions, comments, or concerns about this privacy policy, or if you wish to exercise any rights regarding your information, please contact us:
Live Chat
24/7 live chat support is available in Bengali
Our privacy team will generally respond to your request within 30 calendar days. Complex matters may take longer, in which case we will notify you.