21+ | Safe and Responsible Gaming

newpok's commitment to responsible gaming

A truly enjoyable gaming experience is one that is safe and controlled. Your protection is our top priority.

Why is responsible gaming important?

Online gaming can be a great source of entertainment and excitement. But like any form of entertainment, it has a proper boundary of use. newpok believes that every player's experience should be enjoyable, safe, and fully within their control.

The core purpose of responsible gaming is to keep playing a source of entertainment, not a means of income. If you ever feel that your dependence on gaming is growing, it is important to take a break immediately and seek help.

At newpok, we actively provide tools and features that help you keep your gaming activity in check. From setting deposit limits to full self-exclusion — we are with you at every step.

Remember: Gaming should be for entertainment — not as a plan to earn money. Both winning and losing are possible. So always play only what you can afford to lose without facing financial difficulty.

Age limit

21+

For those aged 21 and above only

All gaming services at newpok are strictly for individuals aged 21 or older. Minors are completely prohibited from opening an account, making deposits, or participating in any game. Age verification is an essential part of our platform.

If a minor in your household uses your device, please use parental control software on the device and keep your account credentials private. If a minor is found to have used any account, it will be closed immediately.

Your protection tools

newpok gives you full control over your gaming experience. Each of the tools below is made for you.

Deposit limit

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it cannot be exceeded. This feature is the most effective way to keep your budget in check.

Time-out

Take a time-out from 24 hours up to 30 days for a temporary break. During this period, no gaming or deposits will be possible on your account. Take a break whenever you need to — for family or work.

Self-exclusion

If you feel you need a long-term break from gaming, choose self-exclusion. Once activated, your account will be completely locked for the selected period — a minimum of 6 months.

Gaming history review

View your complete betting and transaction history at any time. How long you played, how much you deposited and withdrew — all information is available transparently. This is the best way to understand your own habits.

24/7 support

Our Bengali live chat team is always ready for any concern about gaming. Our support staff, specially trained on responsible gaming, are available 7 days a week, 24 hours a day.

Account security

Use a strong password to keep your account secure and never share your login details with anyone. With SSL encryption and fair play guaranteed, newpok keeps both your data and your money safe.

Recognise the signs of a problem

If any of the following apply to you, it may be time to pause, reflect, and seek help:

  • Returning to play repeatedly to try to recover lost money
  • Lying to family or friends because of gaming
  • Prioritising gaming over food, sleep, or family
  • Spending more than your set budget and feeling regret
  • Wanting to stop playing but being unable to
  • Feeling restless or anxious when not gaming
  • Borrowing money or dipping into savings to fund gaming

If even one of the signs above applies to you, contact our live chat today or email [email protected]. Our team will help you in confidence.

How to activate protection tools?

01

Log in to your account

Log in to your newpok account and go to the "Account Settings" menu.

02

Open the Responsible Gaming section

Select the "Responsible Gaming" tab.

03

Choose your preferred tool

Activate whichever you need — deposit limit, time-out, or self-exclusion.

04

Contact us if you need help

For any issue, get support from us via 24/7 live chat or email.

Details about self-exclusion

Self-exclusion is a feature where you can completely close your own account for a set period of time. During this period, logging in, making deposits, or participating in any game becomes entirely impossible.

The self-exclusion period starts from a minimum of 6 months. It cannot be reversed before the period ends. This is a serious decision — so be certain before you proceed.

To activate self-exclusion, contact our live chat support directly or send an email to [email protected]. Our team will process your request quickly and confidentially.

Deposit limit and budget planning

The most effective first step toward responsible gaming at newpok is setting a deposit limit. You can decide in advance the maximum amount you can deposit daily, weekly, or monthly.

Once a limit is lowered, it takes effect immediately. To increase a limit, a set waiting period must pass for your protection — which prevents overspending in an emotional moment.

The minimum deposit at newpok is ৳500. Consider your financial situation and set a realistic monthly budget, then use that as your limit.

Where can you get help?

You do not have to face a gaming problem alone. newpok's support team and specialist advisors are always ready.

Live Chat Support

newpok's Bengali live chat is available 24 hours a day, 7 days a week. Our staff, trained in responsible gaming, will listen carefully to your problem and guide you toward the right solution.

Email Support

If you want to report your problem confidentially, email [email protected]. Our team will respond in detail within a short time and, if needed, help take the necessary steps on your account.

Support from family and friends

If someone close to you seems to be struggling with a gaming problem, you can contact us on their behalf. We will help you find a way to resolve the issue together with the family.

Responsible Gaming — Common Questions

You must be 21 years of age or older to open an account and participate in any game at newpok. Minors are strictly prohibited from taking part in any gaming activity. Providing false information during age verification may result in account termination.

After logging into your account, go to Account Settings and select the "Responsible Gaming" section, then choose the deposit limit option. You can set daily, weekly, or monthly limits separately. Lowering a limit takes effect immediately, but increasing it requires a waiting period.

You can reactivate your account only after the self-exclusion period has ended. Reactivation is not possible while the period is still active. If you wish to return once it has ended, contact our support team — they will confirm your readiness before reactivating your account.

A time-out is a short break — up to 30 days. It is suitable during periods of temporary stress or fatigue. Self-exclusion is long-term — a minimum of 6 months — and applies to cases of gaming addiction. In both cases, all gaming activity and transactions on the account are completely suspended.

For any concern, contact newpok's 24/7 Bengali live chat directly or email [email protected]. Our responsible gaming specialist team will listen to you in confidence and help you take the necessary steps.

No, for security reasons only the account holder can change their own limits. However, if a family member is struggling, a family representative can notify our support team on their behalf — we will advise on the right steps to take.

Enjoy newpok safely

Play responsibly and have an enjoyable experience. Our games and features are here for you.

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